About Carat

We are a Cambridge-based company that was established in 1998. Since our founding we have grown to become a respected and trusted IT provider for a number of leading local businesses. We  provide the full spectrum of hardware, software, managed services and different levels of support to business start-ups, SMEs, charities, public sector organisations and large corporates.

We can help you achieve your short-term goals such as consolidation  or cost reduction, or we can help you realise your longer term business objectives by providing a more strategic perspective to your ICT requirements.

Our technical personnel have more than 20 years’ experience in  ICT  and will offer you impartial advice on appropriate technologies needed to maximise your IT investment and reduce overheads, thus benefiting from a rapid ROI.
 

Why work with us? 


Cost: We match most Internet prices and offer a personal, reliable service

We are an independent accredited IT provider. We can secure better prices for individual companies and large corporates directly with the manufacturers.  

Service: because we are completely independent

We find and recommend the best products specifically for your company – at the most competitive price. We supply secure, flexible solutions that are scalable abd flexible so they can be adapted according to your business needs. 

Support: Our after sales support includes a service desk as standard

We are small enough to offer individual service, big enough to ensure complicated solutions are installed professionally and without fuss.  


Our Quality Statement

We are committed to provide a quality service to our clients.  Our membership of the Good Corporation provides the benchmark and foundation to demonstrate good practices, in a fair, transparent and responsible way to our customers, employees and suppliers.  Carat is committed to make improvements and pinpoint and address deficiencies before they become a problem.

Quality Framework

Customers:  We will strive to exceed customer expectations from quotation to after sales care.  Our aim is to build continuing, trusted relationships with our customers.
Employees:  Our team is focused, trained and responsible in their understanding of customer needs, responding to their requirements and finding the best solution to suit those requirements.
Suppliers/Contractors:  We are committed to building beneficial relationships with our suppliers to ensure continuity and timely supplies of goods and services for delivery to our customers.
Billing and Invoicing: We will always endeavour to ensure accurate and timely billing in accordance with the agreed and accepted quotation.
Complaints: In the event of a complaint it will be dealt with in a timely manner and every effort will be made to reach a satisfactory conclusion for all parties.     

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