Maintenance and Warranty Agreements
We provide a wide range of cost-effective hardware maintenance agreements to help you minimize system downtime due to hardware failure.
In the first instance we will try to help you resolve the issue by phone or we will log in remotely and try to identify and resolve the problem for you.
For more complex warranty issues we can arrange to send an experienced partner engineer to site to carry hardware repair activities.
We provide hardware support for single operating systems and for mixed environments.
Our standard maintenance and warranty agreements include the following:
- Remote problem diagnosis and support - we use remote support tools to isolate and solve system hardware issues
- Call escalation facilities – we will log and escalate calls on your behalf
- 24x7 coverage – with pre-agreed response times
- Upfront server audit - once you have purchased and registered your Agreement user Pack, we’ll collate and store all key system specifications configuration information to facilitate troubleshooting and the repair of any future server hardware problems
By taking out a maintenance or warranty agreement with us you can:
- Boost overall productivity by minimising system downtimes
- Benefit from our easy-to-use extended warranty services
- Enhance IT resources and staff efficiency
Call us on +44 (0) 1223 499 150 or complete the contact form to find out more
